FAQ

When you book directly through www.rodospalladium.gr, we offer exclusive benefits such as a 5% discount, free welcome dinner, a spa discount (for stays of 3+ nights), and package deals including dinner & airport transfer (for 5+ nights).

Our rates include VAT and Municipality Taxes. However, please note that the Environmental Tax (Climate Crisis Resilience Fee) of €15 per room, per night is a mandatory government tax applicable to all 5-star hotels in Greece and must be paid locally at the reception upon check-in.

Yes — we frequently run special packages (e.g. “Dinner & Free Transfer,” “Suite Benefits,” etc.). These are only available for direct bookings via our website.  

We offer two reservation categories: • Semi-Flexible: Requires a 30% non-refundable deposit at the time of booking. • Fully Flexible: Requires a deposit payment only 7 days prior to your arrival.

Depending on your chosen payment policy (Semi-Flexible or Fully Flexible) and room availability at the time of the amendment, you may change your reservation details via the "Change/Cancel Booking" link located in the footer of the reservations page. Alternatively, you may contact our reservations team directly by email at reservations@rodospalladium.

As a member of our Harmony & Bonus Club, you’ll enjoy an immediate discount on every booking. Your savings are based on your membership tier: White & Blue (5%), Gold (8%), or Platinum (11%). Not a member yet? Sign up during the booking process to instantly unlock these exclusive rates.

Yes. Our booking engine uses industry-standard SSL encryption and is fully PCI-compliant.

We accept all major credit cards, including Visa, Mastercard, and American Express. For certain rate types, bank transfers are also an option. Please, contact reservations@rodospalladium.gr for details.

Yes, a rich American breakfast is included in all our room rates to ensure a perfect start to your day.

Our dedicated reservations team is available to provide personalized assistance. You can reach us via email at reservations@rodospalladium.gr or call us directly at +30 22410 57300 during office hours. We would be happy to guide you through the process or manage the booking on your behalf.

We offer a wide range of room categories, including Deluxe Sea View, Superior Sea View, Elite Direct Sea View, Executive Rooms with Private Pool, and various Suites. Depending on the category, rooms offer either direct sea views or vistas of the surrounding gardens and landscape. For a detailed breakdown of locations and views for each room type, please visit the following link: https://www.rodospalladium.gr/rooms/

All rooms include: 1. Climate Control: Centrally controlled, individually adjustable. 2. Connectivity: Complimentary high-speed WiFi and satellite TV. 3. Refreshments: Coffee and tea making facilities (frequently refiled) and a mini-cooler (minibar available upon request). 4. Convenience: In-room electronic safe (free of charge), writing desk, and hairdryer.

Yes—we offer Executive Rooms and Suites with private pools, available with both garden and sea views. These accommodations are designed for guests seeking an elevated level of exclusivity and indulgent luxury.

The minimum age for check-in is 18 years old. Guests under 18 must be accompanied by an adult.   

This amenity is provided in the Elite Direct Sea View rooms and all suites categories.

Yes — an iron and ironing board are provided as standard in all Suites. For other room categories, these amenities are available upon request through our Front Office for your convenience.

Towels are replaced daily; however, we warmly encourage guests to reuse them when possible to help preserve and protect the environment.

While safe for hygiene, we recommend bottled water for drinking.

Yes, these are provided free of charge upon request. However there is a max occupancy limit per room type.

Interconnected rooms are available in a limited number of specific room categories. To ensure availability for your stay, please contact our reservations department at reservations@rodospalladium before finalizing your booking.

Yes, we offer a limited number of accessible rooms with adjusted height features and size specifications, as well as bathrooms equipped with roll-in showers. There are two room types available: Deluxe Land View Rooms and Superior Sea View Rooms. More information can be provided via email. Bookings for this room layout must be pre-confirmed by our Reservations Department prior to final confirmation of the reservation.

It is central operate, guest can adjust level of intensity / fan speed.

Yes all rooms besides the Family rooms with Sea view feature walk-in showers. For guests with mobility requirements, specially designed accessible rooms with roll-in showers are also available upon request and subject to confirmation by our reservations department reservations@rodospalladium.gr .

Yes—all room categories feature either a private balcony or a terrace.

Yes, we provide complimentary WiFi throughout the resort (rooms, public areas, poolbars, etc.).   

Guests can enjoy: tennis on two floodlit hard-surface courts (floodlighting available at an additional charge), table tennis, mini-golf, volleyball, basketball, aqua-gym, group fitness classes, daily soft animation, and children’s programs. Also, live evening entertainment, piano lounge, theme nights, etc.   

We feature a large outdoor lagoon-style pool, a covered outdoor pool for children, and an indoor heated pool within our Spa & Wellness center (accessible to guests aged 16 and above). To ensure a relaxing atmosphere for everyone, guests are kindly asked to respect others by maintaining a peaceful environment while using these facilities.

Yes, all hotel guests aged 16 and over can enjoy complimentary access to the indoor pool.

Yes—sunbeds and umbrellas at the beach and pool are provided free of charge. Pool towels are also complimentary; simply present your towel card at the designated kiosk to receive or exchange them. To ensure fair access for all guests, please do not leave towels unattended to reserve sunbeds; any towels left on unused loungers may be collected by our staff.

Access to the gym is complimentary for all hotel guests aged 16 and over. Please note that seasonal operating hours apply.

Our guests can enjoy a range of on-site facilities, including a jewelry shop, a leather boutique, and a mini market with a variety of products, from snacks to daily essentials and clothing.

Our hotel offers a variety of professional laundry services. For your convenience, simply fill out the laundry list found in your wardrobe and place your items in the provided laundry bag; our housekeeping team will collect them from your room. Depending on the specific service selected, your garments will typically be returned within 1–2 working days.

We offer a variety of dining and beverage options, including Symposium (main buffet for breakfast and dinner), Thalassa (à la carte Mediterranean), Poseidon Beach Bar (snacks & drinks), Oasis Pool Bar (snacks & drinks), and Mythos Piano Lounge Bar. Guests can also enjoy snacks, drinks, romantic dinner options, live cooking shows, and culinary themed nights.

Yes — during dinner service, as sign of respect to all our guests coming from different countries and cultures, we do apply a chic-casual dress code during dinner time in our restaurants – hence, the following attire is NOT ACCEPTED: Sport shorts or training trousers, sport t-shirts or tank tops or sleeveless shirts and flip-flops.

Yes—high chairs are available in all of our restaurants for our younger guests. Please feel free to contact a member of our staff upon your arrival at the restaurant, and they will be happy to assist you.

We offer Bed & Breakfast, Half Board (breakfast and dinner), and Full Board (breakfast, lunch, and dinner) options. Please note that Rodos Palladium does not offer All-Inclusive packages.

Drinks during lunch and dinner are not included in these meal plans and are to be paid for separately.

A full American breakfast is served daily at the Symposium restaurant from 07:00 to 10:00. A continental breakfast is available from 10:00 to 10:30.

Dinner is served from 18:30 to 21:15. Please note that these operating hours may vary slightly throughout the season. We recommend checking the hotel app or with the Front Office upon arrival for the most up-to-date timings.

Yes. Please notify us in advance at gr@rodospalladium.gr or speak with our Maître d’hôtel.

Yes, with 24 hours' notice. You will receive a meal voucher (€15 per adult / €7.50 per child) which can be applied toward the cost of your lunch (drinks excluded).

Full Board includes breakfast, lunch, and dinner. Please note that drinks and snacks are not included and will be charged separately.

We do not offer cold plates for late arrivals, as we want all our guests to enjoy the full variety and quality of our buffet. Instead, you will receive a meal voucher to compensate for your missed dinner. This can be used for lunch on any other day of your stay, or for lunch or dinner on your departure day if you have a late departure from the hotel.

There are available options for kids at the restaurant buffet.

Yes, room service is offered on a daily basis from 07:00-23:00.

For the Thalassa A La Carte Restaurant, we recommend making a reservation in advance to ensure your preferred dining time. You can book your table through our Guest Relations desk, via our in-house Exclusivi App, or by speaking with our Reception team. Please inform us of any food allergies or dietary requirements at the time of booking.

A romantic and intimate setting awaits you. Guests can enjoy our highly sought-after candlelit dinner on the beach (available at an extra charge), featuring a culinary designed menu crafted for a truly memorable evening. For reservations, please contact our Guest Relations team. We kindly ask that you inform us of any food allergies or dietary requirements at the time of booking.

We provide a full Wellness & Spa Center, with Kos Paris therapies, indoor heated pool, sauna, steam bath, massages (at a charge).   

No — guests under 16 years old are not allowed in the spa, wellness center, gym, indoor pool or sauna areas. 

Yes—we have a professional manicurist available on-site for your nail care needs. Hairdressing services are also available upon request through our on-call partners.Both services require a prior reservation; please contact the Spa Reception to book your appointment.

While all beaches in Greece are public by law, the area directly in front of Rodos Palladium is a Blue Flag-certified beach, meticulously organized for our guests’ comfort. The beach is sandy / pebble with direct access from the resort.   

Yes—the resort is fully equipped to provide seamless access to the sea for all our guests: • Independent Sea Entry: We are proud to offer the SeaAccess® system, which allows guests with reduced mobility to enter the water independently. • Facilities: Accessible toilets are conveniently located near the beach and pool areas to ensure a comfortable experience throughout the day.

Please do not leave towels or personal items on sunbeds before 10:00 to reserve them. Items left unattended may be removed and placed at the towel kiosk.  However, Beach Gazebos are available to book at an extra cost.

Yes, complimentary at both the pool and the beach.

You will receive your towel cards upon check-in. These can be exchanged for fresh towels at the Towel Kiosk located near the main pool. Please remember to return your cards to the reception upon check-out. Due to our environmental policy, we kindly ask that you limit towel changes to once per day.

Yes, you can exchange them for fresh ones during the kiosk’s operating hours.

Two: the main lagoon pool and a heated Spa pool.

Yes, a shallow covered pool safe for toddlers.

The Spa pool is heated; the main lagoon pool is not.

Daily from 10:00 to 18:00.

There is an external partner located nearby.

Sea temperatures typically range from 17-18°C in April to a peak of 26-27°C in August, remaining a pleasant 23-24°C through October.Please note that these temperatures are indicative and may vary depending on weather conditions.

Rhodes International Airport is ~15 km (≈ 20 min drive). Rhodes town / Old City is ~8 km away.

Yes—free open-air parking is available on-site for all guests. For your convenience, we also offer an in-house car rental service through our partner, Sun Rent a Car, allowing you to explore the island with ease. Please feel free to visit their office on-site or check their website at https://sun-rentacar.com/.

The hotel is conveniently located opposite the bus station, with services to Rhodes Town and Faliraki. Timetables can be obtained at the reception, and our team is always ready to arrange a taxi for your convenience.

Yes— While we do not operate a communal shuttle, we are happy to arrange a private transfer for you. A professional designated driver will be waiting for you at the airport or port arrival terminal to escort you directly to the hotel. To arrange this service or to receive more information regarding pricing, please contact our reservations team at reservations@rodospalladium.gr

The nearest pharmacy is located approximately 2-4 km away either towards Faliraki and Koskinou. For more comprehensive medical needs, the Euromedica Private Hospital is roughly 7 km away, while the General Hospital of Rhodes in Rhodes Town is approximately 9–10 km from the resort. Our Reception team is available 24/7 to assist you with: • Medical Assistance: We can contact a doctor to visit the hotel (subject to an extra charge). • Travel Agency/Insurance: If you are traveling with a Tour Operator, please inform our team, as your personal insurance may provide specific coverage or designated doctors. • Information: Providing directions and schedules for the nearest pharmacy on duty.

The estimated taxi fares from Rodos Palladium are as follows: Rhodes Town: Approximately €22– €24 Lindos: Approximately €50 – €60 Please note that these rates are based on standard daytime tariffs for a vehicle up to 4 passengers. Prices are subject to change, and estimates may vary due to unexpected price increases, nighttime surcharges (usually between 00:00 and 05:00), or extra luggage fees. For a guaranteed rate, we recommend confirming the price with the driver or our reception desk before your departure.

Children are most welcome at our hotel. Young guests can enjoy a dedicated outdoor covered pool, a mini-club and gentle animation programs.

Yes — our dedicated animation team curates a variety of activities, including aqua gym, Pilates, and sports sessions, designed to engage and energize our guests. For a more relaxed ambiance, we also offer light entertainment featuring local performers and live music.

Yes, available on request for an hourly fee.

Yes — our spa, gym, sauna, and indoor wellness and pool areas are exclusively reserved for guests aged 16 and above, ensuring a serene and relaxing experience.

Our Mini Club accommodates children aged 4–12 years. Please note that children under the age of 4 are regarded as toddlers and, unfortunately, are unable to attend the Mini Club activities.

Yes — we offer three elegant meeting rooms along with a versatile multi-purpose hall, accommodating up to 750 delegates. Our dedicated team manages every detail, from event planning and arrangements.   

While we do not have a dedicated business center on the premises, we provide several quiet spaces suitable for work. Guests are welcome to use the Mezzanine floor, which offers a comfortable sitting area with tables, or the more secluded Bridge Room located next to the Guest Relations office.

Check-in begins at 15:00, with check-out by 11:00. Late check-out is available upon request, subject to availability with a supplementary fee.

Early check-in is subject to availability and depends on the status of your assigned room. We are happy to provide access to your room as soon as it has been vacated and housekeeping has prepared it for your arrival.

Smoking is permitted only in designated outdoor areas. It is strictly prohibited within all indoor common areas and all guest rooms.

Pets are generally not permitted; however, in accordance with Greek law, certified guide animals are welcome. We kindly ask that the hotel is informed in advance to ensure proper arrangements for their comfort.

Yes — we offer a complimentary luggage storage service for our guests, allowing for a seamless and convenient experience before check-in or after check-out.

An ATM is conveniently located just in front of the hotel’s main entrance.

Yes—all additional charges posted to your room account can be settled on the day of departure. To ensure a smooth and seamless checkout experience, we recommend settling your account the evening before you leave.Please note that the Climate Crisis Resilience Fee and any outstanding room balances must be paid upon check-in. A valid credit card will also be requested at check-in as a guarantee for any incidental extras during your stay.

Showers are available near the main pool. Subject to availability, we can also provide additional rooms for showering, each for a duration of up to 30 minutes.

All rooms are serviced daily, with the exception of departure day. Guests may activate the ‘Do Not Disturb’ button on their room to temporarily suspend housekeeping services, ensuring complete privacy and comfort.

A doctor is available on call. Guests may contact the Reception or Guest Relations office to request assistance. Payment is required directly after the consultation, and a receipt will be provided for your records. If you are traveling with a Tour Operator, please inform our team, as your personal insurance may provide specific coverage or designated doctors.

Yes — we hold ISO 9001 (Quality), ISO 14001 (Environmental), ISO 22000 (Food Safety), Green Key (sustainability), and Blue Flag for the beach.